Roles & Responsibilities
Follow up the shipments’ movement till delivery to the customers
Follow up the delayed shipments and contact the shipping agencies to accelerate shipping.
Resolving daily tracking problems in an efficient manner to ensure the best service for customers.
Follow up with different internal departments (Finance, Customer Service, Online Warehouse. etc.) to ensure the customer demand is fulfilled on time/in full.
Receiving returned shipments from all shipping agencies and update the tracking system.
Investigate quantity discrepancies (shortages, overages & miss-shipments) against sales invoices, supported by shipping documents and navigate through the system to identify source of errors i.e. picking errors, billing errors, carrier / in-transit errors or customer count errors then reconcile these errors.
Assist Accounts Receivable to reconcile payment discrepancies against customer claims.
Propose process improvements and recommendations to management to prevent or eliminate recurring issues.
Qualifications
Bachelor's Degree in any discipline.
1 to 3 years of professional experience in the shipping field.
ERP User is a must (Preferred Odoo)
Very good knowledge of Microsoft Excel and Word
Be well-organized and pay close attention to detail
Self-motivated individual with effective organizational skills
Ability to undertake multiple tasks at the same time without losing focus
Problem solving skills, and creative thinking